Frequently Asked Questions
Everything you need to know about shopping with Detail Depot NZ
How long does shipping take within New Zealand?
We offer fast nationwide delivery. North Island orders typically arrive within 1-2 business days, while South Island and rural deliveries may take 2-4 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply contact our support team to initiate a return or exchange.
Are your products true to size?
Most of our apparel follows standard NZ/AUS sizing. We provide a detailed size guide on each product page to help you find the perfect fit before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), alongside popular buy-now-pay-later options like Afterpay and Laybuy for your convenience.
How do I track my order?
Once your order is dispatched, you will receive an automated email containing a tracking link from our courier partner to monitor your delivery in real-time.
Do you offer international shipping?
Currently, Detail Depot NZ focuses on providing the best service to our local customers within New Zealand, but we are looking into international shipping options for the near future.